Job Order Detail

Description

Please email Kali Weber: kali@dekekrcentre.com for full job description

JOB BRIEF:
Reporting to the General Manager, the Patron Experience Manager will manage all aspects of the front of house experience at the Dekker Centre including Dekker Centre Presents theatre events, private, and corporate events, and all other rentals. The Patron Experience Manager will ensure that the clients and appropriate staff and volunteers are brought into the planning, coordinating, delivery and evaluating stages of all events to ensure quality customer service to our patrons, customers, partners, and clients. As well as ensure that the box office operates smoothly, effectively and efficiently. The Patron Experience Manager is the most senior Front of House staff member responsible for the financial accountability and excellence in execution of all events.
RESPONSIBILITIES:
1.    Manage the Dekker Centre Box Office by scheduling and supervising all part time and casual staff, create training materials and coordinate staff training. Work in the box office when needed and necessary.
2.    Work closely with the General Manager to set up shows on Theatre Manager (Dekker Centre ticketing system) and develop promotions using the TM system
3.    Schedule and coordinate all front of house volunteers for events in the Gordon Tootoosis Theatre
4.    Work with the General Manager to do regular evaluations of all Front of House staff including box office, front of house representatives, events staff and bartenders
5.    Work with the event team to plan, coordinate, promote and organize all front of house events in the Gordon Tootoosis Theatre including events in the theatre, atrium, and Lawrence Hall
6.    Work closely with the Technical Director to ensure that all front of house and back of house details align for all events
7.    Working closely with the General Manager purchase and maintain inventory for resale goods and operations including:
    office supplies
    janitorial supplies
    bar supplies