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POSITION OVERVIEW
The Product Support Consultant is a member of a highly skilled multi-functional product support and services team dedicated to delivering exceptional customer service to international customers. This role provides 24x7x365 support and consulting services for all SI products to communication services providers across the world. This position provides professional services through a multi-tier support and services organization that provides services ranging from incident and problem resolution to multi-year customer implementation projects.
POSITION REQUIREMENTS
1. Computer Science or Engineering degree or an equivalent combination of education and experience in a related field.
2. 8+ years of Java and SQL development and support experience.
3. Extensive experience in the application of information technology principles, methodologies and techniques.
4. Demonstrated analytical, business and technical expertise in supporting IT products and services.
5. Ability to succeed in high-pressure situations with short timelines.
6. Ability to work in an advisory and consultative capacity and take on leadership responsibilities during client engagements.
7. Must display broad conceptual skills and ability to integrate numerous activities while working across multiple departments and/or functional areas.
8. Excellent interpersonal skills, along with a proven track record of building and maintaining relationships with internal teams, customers and partners.
9. Demonstrated ability to manage change within a diverse and rapidly changing environment.
10. Knowledge of and demonstrated ability to apply project management skills.
11. Ability to work flexible hours in a 24x7x365 environment including evenings and weekends.
12. Must be willing to travel out of province for client requirements as required.
13. Previous experience working within an IT professional services or consulting organization is highly desirable.