Job Order Detail

Description

IntraGrain Technologies, Inc. (IGT) is looking for a Dealer Support Technician to join our dynamic team. This critical customer facing role is responsible for providing technical & troubleshooting support to our dealers.

Why join our team?
IGT is a Regina, Saskatchewan-based, ISO 9001:2015 certified manufacturer & provider of innovative services & solutions for the AgTech industry. We are the proud recipients of several business awards, patents & recognitions. Our company values include openness, quality, inclusiveness, social & corporate responsibility, family, health & humor.
The position is located at our br& new, state-of-the-art facility in north Regina. With multiple collaboration areas, free parking, full kitchen & an employee gym, we have designed, & custom built a workplace that will continue to foster an environment that is both fun & productive as we grow our teams.
We offer a competitive compensation & benefits package, an employee share purchase plan, paid volunteer days, regular team events, personal development opportunities & a fun & enthusiastic team of dedicated individuals!

What will you be doing?
    Providing technical & troubleshooting support to dealers & customers;
    Utilizing ticketing system to track & communicate issues;
    Developing & maintaining product manuals & other technical literature;
    Supporting the overall strategy of the customer facing teams;
    Providing technical support outside of normal working hours during busy seasons.

What skills will you have?
    University Bachelors degree or equivalent;
    1-3 years of experience in a call center or similar environment;
    Examples of excellence in customer service;
    Excellent communication & problem-solving skills;
    Able to multitask & prioritize issues based on severity;
    Knowledge of SQL is an asset;
    Experience in the agricultural industry is considered an asset.