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We are looking for a capable administrator to coordinate with clients, technicians and management. Primary responsibility will be to manage technicians daily schedules. This position supports service technicians through providing documentation required to complete installations, organize scheduling, ensure reports are completed fully to the highest standard and safety procedures are followed.
Responsibilities:
Answering telephones
Customer service, maintaining client base
Dispatching service calls
Overseeing technicians scheduling, including arrangement of accommodations
Reviewing technicians daily reports to ensure they are complete
Putting together basic quotes
Proactively investigating and resolving client problems and recording nature of inquiry
Assisting with walk- in clients
Over the counter sales & customer service
Maintaining the office supplies
Participating regular meetings
Opening and closing the office at 8:00 am and 5:00 pm daily
Proficient coordinating and reporting skills
Strong communication skills - written and on the phone
Organized
Administrative experience (preferred)
Attention to detail
Able to multi-task
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Additional Skills
- Maintain inventory and budgetary controls
Specific Skills
- Establish work priorities
- Ensure procedures are followed
- Ensure deadlines are met
- Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets and parking
- Carry out administrative activities of establishment
- Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
- Assemble data
- Prepare periodic and special reports, manuals and correspondence
- Review, evaluate and implement new administrative procedures
- Oversee and co-ordinate office administrative procedures
Work Conditions and Physical Capabilities
- Fast-paced environment
Security and Safety
- Bondable
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Spreadsheet software
- Electronic scheduler
- Database software
- General office equipment
- Inventory control software
- Internet browser
- Electronic mail