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Ghost Transportation Services is looking for a Customer Service Representative to join our team in Saskatoon, Saskatchewan. Reporting to the Traffic Manager, the Customer Service Representative is part of the day to day operations of Ghost Transportation Services. This is a full-time permanent position working Monday-Friday.
Duties required include
Management of all rate quotation processes and maintenance systems
Pricing development for client specific rate quotations
Margin parameters for spot quotation pricing
Develop and maintain relationship with all 3rd Party Suppliers
Negotiation for all rate costs from 3rd Party Suppliers
Manage routing system for all 3rd Party freight movements
Manage Accessorial costing
Manage Rate Expiry Program
Ensure that all customer rate inquiry and rate quotation requests are being processed daily
Ensure that all rate audit processes are being completed daily
Backup for all rate audit and price quoting
Pricing of all rate audit exceptions
Skills required
Exceptional communication experience and skill
Excellent Excel skills including formulas, pivot tables and manipulation of data
Excellent Math and Problem Solving abilities
Professional Internal and External Customer Service skills
Ability to identify problems and help with thought out solutions
Demonstrated ability to use computer software and hardware
Organized
Ability to problem solve and trouble shoot
Knowledge preferred
Understanding of proper/best routing of equipment
Understanding of rates, revenue maximization and cost minimization
Understanding of paper flow
Understanding of customer wants and needs as well as operational requirements
Ghost Transportation Services offers competitive wages and benefits. Opportunities for growth are available as well.
Ghost Transportation Services. Your Partner with Spirit.