This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
1. This group performs some or all of the following duties:
2. Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
3. Consult user guides, technical manuals and other documents to research and implement solutions
4. Reproduce, diagnose and resolve technical problems encountered by users
5. Provide advice and training to users in response to identified difficulties
6. Provide business systems, network and Internet support to users in response to identified difficulties
7. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
8. Participate in the redesign of applications and other software
9. May supervise other technical support workers in this group.