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itracks is looking for Software Support Specialist to provide support to our International client base. The regular hours of the position following the training period will be 12:30am to 8:30am for approximagely half of the shifts. The other half of the shifts can be day time shifts. Job duties include:
- Provide technical support for software users
- Liaison between project participants and itracks Operations team
- Respond to participant inquiries
- Assist in the revision of training documentation as required
- Confirming participant recruitment
- Work in a team-oriented atmosphere for the good of the entire company as well as the individual
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work Setting
- Computer systems unit
- Help desk
Work Conditions and Physical Capabilities
- Attention to detail
- Sitting
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Computer
- Internet access