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Customer Sales and Service Agent Specific Skills
- Answer telephone and relay telephone calls and messages
Business Equipment and Computer Applications
- MS Office
Computer Applications
- Internet
Area of Specialization
- Retail business
Weight Handling
- Up to 23 kg (50 lbs)
Type of Product
- Automotive parts and accessories
Specific Skills
- Advise on use and appropriateness of goods or parts
- Address customers' complaints or concerns
- Sell spare and replacement parts
- Operate cash register
- Conduct sales transactions
- Consult with clients after sale or signed contracts
- Provide advice about merchandise
- Provide input into product design where goods or services must be tailored to suit client's needs
- Provide customer service
- Handle cash transactions
- Provide clients with presentations on the benefits and uses of goods or services
Security and Safety
- Bondable
Work Site Environment
- Noisy
- Odours
- Dusty
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Physically demanding
- Attention to detail
- Hand-eye co-ordination
- Ability to distinguish between colours
- Standing for extended periods
- Bending, crouching, kneeling
- Tight deadlines
Work Location Information
- In shop
- Urban area
Personal Suitability
- Initiative
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Dependability
- Values and ethics
- Reliability
- Organized
- Adaptability
- Collaborative
- Analytical
- Creativity
- Efficiency
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Proactive
- Quick learner
- Time management