Job Order Detail

Description

Customer Experience Coordinator
Permanent Full-Time Position
Regina Head Office

Job Description:
Plans, coordinates and reports on findings of internal and external customer research studies on various customer issues related to the efficient and effective operation of WCB programs, services and systems.  Acts as a liaison between external customer research service providers.  Provides in-depth analysis of customer research to inform operational decision making and changes to WCB policy, procedures and practices.

Qualifications:
Graduate degree in business administration, statistics or a related field.

Four (4) years successful experience demonstrating the ability to do the following:

    Collecting, analyzing, interpreting, summarizing and reporting on both qualitative and quantitative data.
    Designing long term and out-come-based research studies, and survey instruments.
    Planning, conducting, interpreting and reporting on research studies.
    To select and apply appropriate research techniques and sources of information in the solution of customer-related problems.
    To instruct in the techniques of collecting, interpreting and tabulating data.
    To maintain good working relations with the departments and the public.
    To prepare reports containing:
        valid, reliable and credible conclusions
        detailed analysis
        clear, understandable logic
    Good oral and written communication skills.