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Duties;
Supervises scheduling and daily assignment of duties for all staff
Makes changes in staffing as required to accommodate patient volume
Prepares and maintains an on call schedule
Familiar with billing and reconciliation of billings
ensuring accuracy and efficient reconciling
Supervises the referral clerks, ensuring continuity of patient care
Supervises the work flow within the clinic, including patient screening and assessment
Maintains ongoing communication with the physicians and staff
Collaborates with the staff members to facilitate the provision of patient care
Interviews applicants and makes recommendations concerning vacant staff positions
Reviews and approves leave requests for all staff, reviews and signs time cards
Assists in developing and implementing programs to keep staff informed of new programs or processes in the clinic
Identifies areas of improvement to the staff
Liaises with the physicians and assists the Clinical Medical Director
Knows each staffs position and areas of responsibility intrinsically
Trains staff on clinic systems and procedures
Able to step in as required to each staffs position
Organizes flow of patient data, maintains an 'outage' protocol
Oversee clinic inventory and supply ordering
Skills;
Knowledge of administrative and supervisory problems involved in administration services within a medical clinic
Knowledge of clinical policies and procedures
Ability to supervise the work of others
Ability to maintain accurate records
Ability to establish effective working relationships with patients, staff, physicians and vendors
A genuine interest in people and helping others
Good verbal and written communication skills are essential
Strong listening skills
Tact and the ability to stay calm during stressful periods and able to deal with conflict as it arises
Friendly, outgoing personality
Strong organizational skills