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Responsibilities:
Setup, configuration, testing and maintenance of internal and cloud based applications, with an initial focus on ERP, OCR and CRM applications.
Provide end user training and support to ensure the smooth operation of the business with an emphasis on identifying opportunities for continuous improvement.
Coordinate with internal developers, stakeholders and 3rd party partners/providers in application upgrades, bug fixes, and the development of new functionality/enhancements. Act as the point person, ensure they are completed as per schedule/agreement and adhere to budget.
Ensure the applications are performing optimally and end users/Mega Group are maximizing the business value of said applications.
Perform research, analysis and make recommendations on new applications, cloud solutions, and software as a service offering that meets new requirements from users and projects.
Demonstrate exceptional customer services standards with both internal and external customers.
Develop a strong understanding of the workflow and process requirements of business units related to applications.
Qualifications
3-5 years of related experience.
Preference will be given to candidates with experience or knowledge with Microsoft Dynamics AX 2012 ERP, DocAlpha OCR, or Microsoft Office 365 CRM.
Some post-secondary education in Computer Science or a related field would be considered an asset.
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
Knowledge and experience with Business Intelligence concepts and platforms.
Strong documentation skills with a focus on application processes required to maintain the applications and provide support to end users.
Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
Excellent verbal and written communication skills.
Bilingualism (English/French) would be considered an asset.
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
Specific Skills
- Assess client's needs and resources and recommend the appropriate goods or services
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