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Employment as a Medical Office Assistant (MOA), is primarily to function as a physicians secretary. This involves greeting patients at reception, booking/scheduling future appointments, answering and making phone calls and faxes throughout the day on behalf of the doctor. Assistance is required during sensitive clinic procedures (such as PAP exams) and for patient exams (collection of height and weight, pregnancy testing, etc). Inventory management and assistance with billing/invoicing is
also regularly done.
A good MOA acts as an office manager. This requires strong social skills when dealing with the public, excellent computer skills for schedule management, office organization skills, and teamwork/communication with the physician. The more efficient an MOA is, the more efficient the physician is.
Previous training and experience is desired but not necessary. On the job training will be used to fill in any gaps in knowledge/skills.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
Transportation/Travel Information
- Own transportation
- Own vehicle
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
Work Setting
- Health services
Work Location Information
- Rural community
Typing (Words Per Minute)
- 0 - 40 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- General office equipment
- Internet browser
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