Job Order Detail

Description

Job Responsibilities:
- Follow up with dealership customers to gather information and improve customer satisfaction
- Develop and follow strategies and processes for maintaining contact with existing customers or dealership contacts
- Manage customer information databases
- Address customer complaints/concerns as necessary
- Conduct customer surveys to receive customer feedback
- Setting and confirming customer appointments
- Produce reports when necessary

Key Qualifications:
- The ability to prioritize, multi-task, and deal with time sensitive deadlines and priorities in a high pressure environment
- Strong communication and interactive skills to provide excellent customer satisfaction
- Excellent verbal and written English communication skills
- Computer literacy and exceptional telephone etiquette
- Interest in customer service and customer retention
- Passion for teamwork
- Strong organization skills

Additional Requirements:
- Knowledge of the automotive industry
- Previous call centre experience is considered an asset

Compensation & Benefits:
- Monthly salary with an additional achievement - Bonus Program-An above average compensation plan driven by performance!
- In-house training, coaching and professional development
- Five-day work week (includes Saturday)
- Full range of health benefits including medical and dental