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As the Warranty Administrator for Rosetown Mainline Motors you will be responsible for various tasks through out the Service Department. The most important of them all will be to communicate and interact with our customers. You will be provided a work station with all the proper materials that will be required to complete the job. You will be the final person that all of our service customers interact with, you will review the work orders with the customers take payment and ensure their satisfaction with our service. You will be responsible to update various excels sheet reports to allow all our front staff to stay on the same page and aware of progress. A vast computer knowledge is an asset in this position. You will also be responsible to file all the work orders for the service department.
Duties include but not limited to
Process General Motors Warranty claims
Reconcile the warranty claims the following day
Take payment for the service department
Interact with customers in the waiting room
Perform phone calls to potential customers that are provided from general motors
Balance the cash till daily
Review work orders with customers
Review work orders daily with Service Manager
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Send invoices
- Receive payments
- File documents
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Large workload
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- MS Excel
- MS Word
- Electronic Mail
- Electronic scheduler
- Database software
- Internet browser
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