Job Order Detail

Description

DMS Services Inc. is currently seeking a motivated Sales Representative/Service Technician to join our team in a fast-paced, performance driven environment! In this position, you will be responsible for assisting customers in determining their IT needs, answering queries and providing technical advice, as well as servicing and repairing computers and other equipment.

Our ideal candidate will possess the following characteristics:

- Excellent customer service skills with the desire to exceed
- A keen interest in technology
- Willingness to learn
- Mature and professional
- Positive attitude, highly motivated, ability to work independently and in a team environment
- Excellent communication and interpersonal skills
- Attention to detail
- Proven ability to multitask and stay organized
- Reliable
- Must have a valid drivers licence and own a reliable vehicle
- Computer knowledge considered an asset but not a requirement

Duties/Responsibilities:

- Understanding customers' diverse, specific needs and applying product knowledge to meet those needs
- Maintaining awareness and understanding the ever-changing software and hardware systems and peripherals
- Answering technical questions and providing information
- Ensuring customer satisfaction
- Determining IT related issues
- Performing computer testing, service and repair