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We are seeking an experienced Service Writer for our busy Heavy and Medium duty Truck Dealership.
we offer above industry rates of pay, along with full Health Benefits and Company pension plan. Ideally the candidate would have at least 2-3 yrs experience in this roll, experience with CDK system would also be a distinct advantage
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Access and process information
- Receive credit and employment applications
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Transportation
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Standing for extended periods
- Walking
Security and Safety
- Criminal record check (abstract)
- Driver's validity licence check
Own Tools/Equipment
- Safety equipment/gear
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Electronic scheduler
- Database software
- Internet browser