Job Order Detail

Description

Reporting to the Customer Experience Manager, a Customer Service Representative is responsible for helping ensure daily operations of the Customer Service Desk run as smoothly and efficiently as possible, all while providing legendary customer service experience to every customer. This position will also provide support to the Events Coordinator for in-store events and promotions. The successful candidate must be available to work weekends.

Responsibilities:
    Greet and engage customers in a friendly and enthusiastic manner
    Provide a legendary experience  for every customer and promoting Cabelas programs
    Use current POS and SAP systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc.
    Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
    Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
    Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager On Duty of the issue
    Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
    Assist in other areas of the store when business needs dictate

Qualifications:
    One or more years experience  in a sales or service environment is preferred
    High school diploma or equivalent is preferred
    Ability to provide superior customer service and exceed customers expectations
    Ability to use good judgment and logic
    Experience in a related field or outdoor lifestyle
    Knowledge of Cabela's specific products is an asset
*Must be available Thursday-Sunday, 11 AM - 7 PM