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We are looking for an outgoing, well organized individual who can multi-task easily while holding customer satisfaction at the forefront of all customer interactions.
Job Duties:
-Greet each customer in a prompt, courteous manner; let others waiting in line know they will be helped soon
-Communicate with service customers to determine the nature of the mechanical problems
-Secure agreement from customers before repairs, cover cost estimate, and approximate time when vehicle's work will be completed
-Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
-Communicate the need for additional work as necessary; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
-Follow up progress of each repair order during the day, contact customers by telephone, email and text regarding changes in the estimate or time promised
-Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
-Interpret warranty information and policies to customers
-Advise customers of parts ordered and make an appointment to have them installed before customer leaves
Essential Qualifications & Skills:
-High school diploma or GED required
-Strong customer service and troubleshooting skills
-Sales skills is considered an asset
-Able to work well under pressure
-Highly motivated
-Capable of customer service and people management
-Ability to analyze and interpret the needs of clients and offer the appropriate options and solutions required
-Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
-Able to effectively communicate both verbally and in writing
Essential Skills
- Writing
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
Transportation/Travel Information
- Valid driver's licence
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