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Customer Service Representative - Casual
Job Overview.
As the first person our clients see, you are the face of CIBC and as a result will be relied upon to develop a rapport with customers and provide excellent client service.
What You'll Be Doing
- Create an exceptional client experience by proactively engaging with clients to understand and meet their immediate day to day banking needs
- Actively identify opportunities to deepen the clients relationship with CIBC and to positively promote CIBCs products and services
- Work as part of a team to ensure the client is receiving the most appropriate advice and introduce them to appropriate colleagues
Job Requirements
- To create a positive client experience by understanding and meeting client needs quickly, professionally and accurately
- Identifying new sales opportunities and making quality referrals to colleagues
- The ability to work in a multi-tasking environment where a high attention to detail is required in order to balance your cash, credits and other monetary transactions
- Demonstrate a strong code of ethics while adhering to and protecting client
(For full job description visit www.cibc.com/careers posting 18000323)
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
- Significant use of memory
Work Setting
- Banking
Work Location Information
- Rural community
Business Equipment and Computer Applications
- General office equipment