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Knight Archer Insurance is looking for full-time Customer Service Specialists based in our Regina locations. The successful applicants will be energetic and self-motivated with a passion for excellent customer service. Our brokerage is a family owned and operated business that truly believes in our mission statement, ...making life easier. As a part of our team we will expect full commitment from you supporting our mission and in return you will receive our support in helping to develop your career and ...making life easier for you.
Job Specifics
Primary contact for all customers either by phone or in person
Greeting all customers in a timely and courteous manner
Issuing registrations for customers coming in for their renewals
Issuing new plates to customers who have bought new and used vehicles
Transferring drivers licences for people moving to Saskatchewan
Taking payments on customer accounts while keeping all information private
Calling SGI support service when needed and keeping a positive working relationship with SGI
Taking payments by cash, debit, credit, or personal cheque
Properly processing and recording payment for personal insurance policies
Working with computer programs such as MS Office, SigXp, and SGI auto fund
Continuously learning by keeping up to date with SGI training sessions and online modules
Job Qualifications
Must be able to work flexible hours which includes evenings and weekends; this is defined as a minimum of one evening shift per work week and a minimum of one Saturday and Sunday per month
Ability to multi task and meet multiple deadlines
Acceptable criminal record check
Able to work with minimal supervision
Excellent organizational and communication skills
Punctual
Proficient in English, both written and verbal
Education and Experience Requirements
Grade 12 diploma or equivalent
Office Education certificate is an asset
1-2 years customer service experience
Office experience is an asset