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Fountain Tire Kindersley is searching for a friendly and dedicated individual to deliver exceptional customer service as an Automotive Service Advisor.
As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required vehicle services and tire service and tire requirements. Your duties will include:
-Greeting and communicating with customers on all aspects of repair
-Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business
-Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow up
-Scheduling customer appointments for tire and mechanical service
-Recommending tire service, specialty tire service, wheel and mechanical service to customers
-Ensuring that all products are billed accurately to the customer
-Completing proactive calls to customers to determine their satisfaction level with the service received
What does it take to get on track?
-Previous customer service experience in the automotive aftermarket industry is preferred
-Well developed knowledge of mechanical services is a definite asset
-Excellent time management skills
-Strong interpersonal skills with the ability to work as a team
-Ability to work well under pressure in a fast paced, ever changing and high-volume environment
-Maintaining a valid driver's license is a condition of employment
What do we offer? At Fountain Tire, youll have a great place to work:
-Regular day shifts
-Great discounts for you and your family on tires, parts and mechanical services
-Health, Dental and Vision Benefits for you and your family
-RRSP matching program
-The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Sell merchandise
- Receive payments
- Maintain records and statistics
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Order supplies and maintain inventory
Work Setting
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
Business Equipment and Computer Applications
- Windows
- Word processing software
- Electronic mail
- Database software
- Internet browser