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Knight Archer has an opening for a full time Customer Service Specialist/Client Care Representative that will be providing assistance to our Customer Service department and Personal Lines department and reporting to the Branch Manager. The successful applicant will be based out of our Main Street office location in Humboldt, Saskatchewan. In this role, you will be the first point of contact for the company and provide administrative support to the personal lines department.
Role Overview:
Primary contact for all customers either by phone or in person;
Issuing registrations for customers coming in for their renewals;
Issuing new plates to customers who have bought new and used vehicles;
Transferring drivers licences for people moving to Saskatchewan;
Taking payments on customer accounts while keeping all information private;
Calling SGI support service when needed and keeping a positive working relationship with SGI;
Taking payments by cash, debit, credit, or personal cheque;
Properly processing and recording payment for personal insurance policies;
Scanning documents into our computer system and attaching them to customer files;
Answer, screen and forward any incoming phone calls while providing basic information when needed;
Assisting licensed insurance brokers with client care duties;
Weekly renewal reviews;
Prioritizing and managing daily phone calls, emails and mail;
Providing timely responses to client queries;
Assisting with marketing of accounts and attend client meetings as necessary;
Problem solving regarding different coverages, rating, claims and competition;
Administration associated with client service;
Review claim notices and ensure a timely reporting to carrier(s).
To view the full position posting, please visit our website at www.knightarcher.com/careers.
Essential Skills
- Document use
- Working with others
- Computer use
Work Setting
- Insurance
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Database software
- General office equipment