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Job Title: Mobile Services Manager - Regina SK - Regina/Saskatoon
RESPONSIBILITIES:
* Ensures that service expectations are being met through regular contact with clients (both directly and indirectly) to ensure excellent customer service is offered; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
* Actively manages client's account operations and supports value added client programs.
* Visits client representatives to ensure they remain satisfied with services provided; covers vacant posts as necessary.
* Participates in and coordinates with Branch management the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect.
* Supervises Security Officers and/or other personnel, as assigned; ensures that personnel deliver high quality service; evaluates service quality and initiates any corrective action in a timely manner.
* Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with laws, regulations, policies and procedures.
* Performs security audits; validates and ensures the smooth delivery of services; provides assistance to Security Officers in making sound decisions dependent upon circumstances in order to increase the development of their individual skills and competencies.
QUALIFICATIONS:
* Degree or Diploma in a related discipline preferred.
* Minimum of three (3) years of experience in the management of Security Guards/Officers
* Must be able to obtain and retain a Security Officer License.
* Bilingual in both English and French (both oral and written).