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The Department Sales Manager is responsible to assist the Store General Manager in executing the 5 Success Factors. The DSM demonstrates a positive and engaged attitude when dealing with customers and employees. In addition they will be responsible for maximizing the sales and service of a department by demonstrating responsibility for and effective management of the following key areas, customer service, operations, training; as well as providing leadership and assuming responsibility for the store in the absence of the store management team or as required.
Responsibilities:
Deliver exceptional customer service and follows up and coaches team to deliver on Marks Customer Service behaviours.
Coach and develop departmental team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and providing ongoing support
Completes and holds team accountable to complete required training within timeframes
Assist in the creation of development plans for staff, providing support and coaching to improve any performance gaps
Maintain Marks performance management expectations through feedback and coaching; this includes progressive discipline where necessary
Develop and maintain a positive work environment for staff
Provides mentorship to teams and influences continuous growth
Full-time employees work 37.5 hours and receive benefits.
We thank all candidates for their interest; however, only candidates selected for interview will be contacted.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Specific Skills
- Set up displays of merchandise in windows or display cases
- Operate cash register
- Operate computerized inventory record keeping and re-ordering systems
- Work with minimal supervision
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Provide advice about merchandise
- Suggest ways to care for goods
- Suggestive selling
Type Of Experience
- Salesperson/clerk
Work Setting
- Clothing store
- Footwear store
Product Experience/Knowledge
- Women's clothing
- Men's clothing
- Footwear
Security and Safety
- Criminal record check (abstract)
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