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-Perform check-ins and checkouts, paying special attention to accuracy and detail.
-Ensure each guest has received exceptional services and facilities
-Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
-Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
-Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
-Operate the front desk equipment such as the reservation system, switchboard, calculator, and key card vending machines
-May be required to work early morning, late evening and weekend shifts
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Credit check
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Multi-line switchboard
- Basic computer skills (will train)