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Thank you.
You know customer service and believe a good experience should be part of service delivery. Were looking for a team player that can provide knock-your-socks off-level customer service. Youre definitely not afraid of technology and can handle phone calls, texts and emails like a pro. You love learning and are excited about the prospect of taking customer service to the next level to help support sales. Our 1st time homebuyer programs and creative rental incentives that will make you feel like youre winning each time you help tenants and homebuyers through the purchase and leasing process with us.
Qualifications & Skills
Diploma certificate or undergraduate degree in communications, sales and marketing, business admin, office admin, or relevant field.
Experience with customer service in a sales role is an asset
Demonstrated aptitude for verbal (phone) and written communications (email and text).
Superior calendar, scheduling and time management skills
Experience with email marketing (i.e. mail chimp, constant contact, etc) is an asset.
Familiarity with customer relations management systems (i.e CRMs)is an asset.
Responsibilities
Customer Engagement Communication & Customer Service Roles
Book viewing appointments from online applications using phone, email and text.
Act as the first point of contact for all rental and sales inquiries
Answer customers questions about all available rental and sales developments
Book viewings
Provide directions, follow-up emails and text reminders for all viewing appointments after booking is confirmed.
Notify leasing and sales agents of viewing appointments via calendar invites
Track applicant and visitor feedback
Administrative Information Management & Support Roles
Maintain information binders for quick customer responses for rental and sales developments
Maintain customer notes and histories using database and calendar of appointments
Maintain database for client applications and viewings
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Job task planning and organizing
- Finding information
- Computer use
Specific Skills
- Work with minimal supervision
- Customer service oriented
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