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Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an immediate career opportunity for the following position at its Regina, SK . This is a full-time position, to work Monday to Friday daytime hours.
Role/Function: The Customer Service Champion is responsible for receiving and processing over the counter walk-in customer orders and via phone while supporting the sales team by building and maintaining relationships with existing customers. Integrity, vision, professionalism and the passion to meet client demands are key components of this position.
Responsibilities:
Respond to customer inquiries through busy walk-in traffic and via phone;
Verify pricing and availability of product;
Supply and inform clients of pricing, credit terms as well as entering orders in system;
Prepare and process invoices in accordance with standard procedure;
Collect payments for cash account orders;
Investigate and troubleshoot customer service issues;
Process special materials orders in accordance with standard procedures;
Maintain customer data and update changes to existing accounts in the corporate database;
Address client inquiries regarding status of orders, payment, refunds, etc;
Forward customer leads to appropriate sales personnel;
Actively participate in semi-annual physical inventory count;
Qualifications/Requirements :
Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers;
3-5 years experience in a similar role dealing with customer in-person;
Exceptional verbal and written communication skills;
Strong problem identification and resolution skills;
Computer literate; knowledge of MS Windows and Office a must
Excellent organizational skills;
Enjoys working in a fast-paced environment;
We offer:
Competitive salary packages;
Opportunity for advancement;
Comprehensive benefits package (Health and Dental Benefits, RRSP program).
Essential Skills
- Document use
- Oral communication
- Job task planning and organizing
- Finding information
- Computer use
Specific Skills
- Access and process information
- Receive application forms
- Receive credit and employment applications
- Receive payments
- Issue receipts and other forms
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
Work Setting
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
- Standing for extended periods
Security and Safety
- Criminal record check (abstract)
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