Job Order Detail

Description

eHealth Saskatchewan is seeking a Customer Service Team Lead (who will report to the Operations Manager) to oversee the wide range of eRegistry services that we provide to the public, lead a great team who provide those services, and drive a customer focused culture.

You will respond to complex problems and sensitive issues on day-to-day issues and provide the support needed to find a solution. Innovative and strategic thinking is vital to this role - you will be expected to continuously evaluate and implement improvements to business processes, customer service, and/or systems.

What Are We Looking For?
-Previous customer service experience preferably managing a call center utilizing the VOIP phone system
-Experience supervising a large complement of staff including scheduling and handling human resource issues
-Excellent interpersonal skills, including the ability to interact effectively with different individuals or groups
-Exceptional customer service skills and aptitude
-Strong leadership skills; able to motivate, coach and guide a diverse team and ensure appropriate delivery of services to meet our customers needs
-Knowledge of and strong understanding on how to apply legislation/regulations, policies and procedures and the impact those policies and regulations have on Customers
-Demonstrated ability to communicate effectively to multiple audiences and stakeholders both written and verbally
-Exceptional time management, prioritization and organizational skills
-Strong attention to detail
-Demonstrated problem solving, strategic development and analyzing skills
-Ability to keep personal and private information confidential and safe

Typically the knowledge and skills required for this position would be attained through the completion of a post-secondary degree or equivalent, supplemented by multiple years of experience.

**In order for your application to be considered please apply online at http://www.ehealthsask.ca/careers**