Job Order Detail

Description

The CSC Computer Technologist executes all service desk activities as prioritized by the business needs or the Customer Support Team Lead.

PRIMARY RESPONSIBILITIES:
Install, configure, troubleshoot and provide support for various software packages.
Desktop and laptop installation, configuration, maintenance and upgrades.
Test fixes to ensure problems have been adequately resolved.
Technical classroom equipment; projectors, VCRs, TVs, satellite receivers and smart boards.
Routine maintenance and upkeep of printers, scanners and photocopiers.
Configure, test, maintain,and troubleshoot end user telecommunications equipment, telephony devices, and voice/data hardware products.
Field incoming help requests from internal and external customer via walk up, telephone and e-mail.  
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Assist in the development of help sheets and FAQ lists for end users.
Accurately and fully document all pertinent information regarding a help request in the electronic help ticketing system.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Perform post-resolution follow-ups to help requests.
Liaise with and provide training and support to customers for equipment operation and other related technical subjects.    
Write technical specifications for purchase of department related hardware and software.
Assist in preparing, maintaining and upholding departmental procedures particularly those related to the logging, reporting and statistically monitoring all CSC operations.
Accurately document instances of desktop equipment or component failure, repair, installation and removal.
Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.


For a full description or to apply, please visit www.cae.com.