Job Order Detail

Description

At Hampton, we love hiring Friendly Authentic, Caring and Thoughtful people, just like you. Interested?

The New Hampton Inn and Suites, Saskatoon Airport is currently recruiting for an Experienced Front Office Manager to join our team

As Front Office Manager, you are responsible for overseeing front office operations to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
    Oversee Front Office operations
    Operate within departmental budgets through effective stock cost controls and well managed schedules
    Support departmental targets and objectives, work schedules, budgets, and policies and procedures
    Monitor the appearance, standards and performance of the Front Desk Team with an emphasis on training and teamwork
    Ensure team members have an up-to-date knowledge of all room categories and amenities
    Ensure staffing levels cover business demands
    Ensure ongoing training of Team Members
    Ensure communication meetings are conducted and post-meeting minutes generated
    Manage staff performance issues in compliance with company policies and procedures
    Support managing, training and developing the Front Office team
    Assist other departments wherever necessary

What we are looking for
    Front Desk experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
    High level of commercial awareness and cost control capabilities
    Excellent leadership, interpersonal and communication skills
    Committed to delivering high levels of customer service
    Ability to work under pressure
    High level of IT proficiency
    Excellent grooming standards
    Flexibility to respond to a range of different work situations
    Experience with Property Management Systems
    Experience managing a department and Profit & Loss account
    Knowledge and experience with revenue management