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Candidates must be legally able to work in Canada. We will not be providing an SINP or LMOA.
Thank you for your interest in joining our team.
Located in Emerald Park, a 10 minute drive from
Regina, the Sleep Inn hotel is looking for
qualified individuals to join our staff. We are
looking to fill a part time Guest Service Agent position.
The successful candidate must be able to work weekends. We are specifically hiring for Friday & Saturday, 3pm to 11pm shifts.
Job Description:
We are looking for individuals who enjoy working
and interacting with people. The Guest Service Agent
is the first contact with the hotel's guests and
as such we need someone who can assure the highest
possible level of guest satisfaction by providing
superior customer service.
The Guest Service Agent will be responsible for:
- Selling rooms to guests via the phone and
in person
- Checking in and checking out guests
- Ensuring guests have an excellent stay
experience
- Resolving any customer concerns
- Coordinating with various departments to
ensure all guests' needs are met.
Skills & Abilities:
While previous hotel experience is not necessary,
customer service experience is.
- Superior customer Service Skills
- Superior interpersonal skills
- Excellent communications skills, both oral
and written
- Experience with using Windows based
software including Microsoft Word & Excel
- Excellent organizational and
prioritization skills
- Ability to work well and collaborate with
others
- Ability to problem solve and work
independently
- Ability to work a flexible schedule that
includes weekends
- Experience working with social media sites
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Finding information
- Computer use
Transportation/Travel Information
- Own transportation
- Public transportation is not available
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
Work Setting
- Hotel
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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