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The New Comfort Suites Regina located in North Regina is currently seeking 2 Full time Guest Services Agents (Front Desk) for our 121 all-suite hotel.
We are looking for reliable and professional individuals with great customer service. Candidates will have excellent communication skills both written and oral. MUST be able to work a variety of shifts including days, evenings, weekends & Stat Holidays.
Some of your duties would include:
- Checking guests in/out.
- Collecting/posting payment.
- Creating/cancelling guest reservations.
- Using the phonesuite to answer/put calls on hold.
- Accommodating guest requests
You must be able to multi-task as the front desk is the hub of the hotel and a very busy area. Must be well organized and willing to learn.
Preference will be given to those with hospitality experience.
If you're interested in working for one of Regina's newest hotels and want to join a great team please send us your resume or drop it off at the front desk of the hotel. In the subject line please state you are applying for the position of Guest Service Agent.
Please note: We are NOT accepting phone calls regarding the position.
Only those that are legal to work and live in Canada will be contacted.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Basic computer skills (will train)
- Hotel Soft
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