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Tru-North Yamaha, RV & Marine, an ever expanding motorsports, Boat & home sales dealership has an opening in our parts and service department for an outgoing and motivated self starter with exceptional customer service and communication skills. Experience in the motorsports industry or related field is required. The position offers on the job training, a competitive wage based on experience and a comprehensive health benefit plan. Duties will include interactions with retail customers and in house technicians, all aspects of customer relations, greeting, absorbing what the customer requires and executing each job, ordering parts, quoting jobs and selling service, setting goals, meeting and striving to improve performance levels.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Additional Skills
- Answer telephone and relay telephone calls and messages
- Set-up displays of retail parts and accessories
- Schedule mechanics
- Conduct sales calls
- Clean and maintain office, supply area or warehouse
Parts Specialization
- Snowmobile
- Motorcycle
- Marine
- Recreation vehicle
Specific Skills
- Advise on use and appropriateness of goods or parts
- Sell spare and replacement parts
- Process incoming requisitions
- Prepare requisition orders to replenish parts and supplies
- Maintain records on inventory control system
- Issue and distribute parts and supplies for internal use
- Answer customer inquiries
- Receive, unpack and sort incoming parts, supplies and materials
- Identify, label and catalogue items received
- Prepare and track work orders
- Handle cash transactions
Work Setting
- Retail establishment
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
Weight Handling
- Up to 23 kg (50 lbs)
Keyboarding (Words Per Minute)
- 0 - 40 wpm
Business Equipment and Computer Applications
- Windows
- Electronic scheduler
- Accounting software
- Inventory control software
- Internet browser
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