Job Order Detail

Description

Reporting to the Customer Service Office (CSO) Manager, this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.
Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs.
Maintain, administer and process customers contracts.
Data capture customers financial and program specific information into various databases.
Contact customers and/or their authorized representative.
Interpret and validate financial information used during the data assessment process.
Prepare, distribute, check and process adjuster work within the customer system.
Resolve problems associated with customers Crop Insurance claim and/or AgriStability application.
Complete clerical duties.
Participate as a member of the sales team for the annual sales of the Crop Insurance program.
Mentor and assist less experienced staff in the CSO.

The knowledge and skills required for this position are acquired through completion of Grade 12, supplemented with a relevant business course and extensive related clerical experience. An equivalent combination of education and experience may also be considered.
For a full description, visit our webpage.

The successful candidate must present a work ethic supporting our corporate values and Saskatchewan agriculture, must provide an acceptable criminal record check and should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.