Job Order Detail

Description

E. Bourassa & Sons is looking for a Receptionist/Service Writer in our Estevan location to fill a 12 month Maternity Leave with the possibility of staying on permanently.

Reports to: Store Manager        

Job Duties:

-Answering a 5-line phone system
-Paging employees on a store wide speaker system
-Using a 2-way radio to contact employees
-Taking and delivering messages
-Greeting customer as they come in the store
-Distributing incoming mail
-Reconciling accounts including daily cash reconciliation  
-Handles Repair Order charges, warranty validation & claims coverages including computation of charges, submission and follow-up
-Maintains the service library with information that is current
-Maintains a clean and safe work area
-Open work orders as directed by the Service -Manager and maintain control until closed and invoiced
-Follow all safety rules and regulations in performing work assignments
-Handles service department filing and records
-Completes other duties as assigned

Skills and Abilities:

-Must have outgoing, friendly personality and superior communication & customer service skills
-Ability to write and work on routine reports and correspondence
-Ability to negotiate customer complaints to a satisfactory resolution
-Good computer skills
-Knowledge of office procedures
-Good organizational ability
-General understanding of mechanical/technical terms is an asset

Qualifications and Experience:

-1 to 2 Years Experience in Reception or Service Writer Role Preferred
-Experience in working with accounts payable
-Experience in working with spreadsheets
-Experience working in a service department is an asset
-Experience with common dealership or point of sale computer systems

Wage/Hours:

E. Bourassa & Sons offers competitive wages complete with a comprehensive benefit package and pension plan.