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Urgently looking for 1 full-time permanent staff for TELEMARKETING SUPERVISOR.
1 vacancy, $16.25 per hour, 8 hours per day, 40 hours per week.
Main Duties:
1. Use telephone marketing skills to sell IT products and achieve sales target.
2. Supervise and co-ordinate other sales staff
3. Understand customer needs and seek for sale opportunity by phone.
4. Develop new customer, expand business with old customer, and maintain customer profile.
5. Develop marketing strategy, and ensure sales target achieved by different customer groups.
6. Resolve problems that arise, such as customer complaints and supply
shortages
7. Prepare reports regarding sales volumes and personnel issues.
8. Organize daily telemarketing work by telephone sales.
9. Seek maximum potential customer by phone, organize personnel to collect customer information and routine client analysts report.
10. Organize telephone interviews work to ensure quality of service.
Candidate Requirement
1. Must be enthusiastic and have a positive attitude.
2. Should have excellent communication and listening skills.
3. Must be able to function in a team or oriented fast pace environment.
4. The ability to work well with people, both internally and with the external customers.
5. Strong organizational, administrative and time management skills.
6. Ability to make quick, accurate, and appropriate decisions.
7. Exceptional skill in keyboard and operating computer systems.
8. Success in motivation and leadership.
9. Ability to successfully coach staff.
10. Bachelors Degree and 5 years experience
Criminal background check is mandatory upon hire.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Willing to travel
- Public transportation is available
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Supervisory Experience
- Retail salespersons and sales clerks
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 1 - 2 people
Work Location Information
- On-site customer service
- Urban area
- Remote location
- Willing to relocate
- Relocation costs covered by employer
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Combination of sitting, standing, walking
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Cellular phone
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