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Customer Service Representative - 014855

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Job Order #: 5493029

NOC: 1453
Employer Name:
SGS Canada Inc.
Posted Date:
13-Feb-2016
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
14-Feb-2016
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
SGS Canada Inc.
Contact Name:
Human Resource
Contact Phone:
999-999-9999
Contact Email:
donotapply@noemail.com


Description

Responsibilities
     * Receive and process customer requests for services
     * Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.
     * Print and send fax acknowledgements of the receipt of samples to the client depending on the system used (note: Branches using SLIMS automatically send sample receipt confirmations to the client)
     * Check work instructions, method code, reporting, pricing and invoicing instructions with respect to sales quotations, client instructions and client profile information.
     * Enter client and lab supplied data into the database system to produce sample labels, work orders, work sheets, and various reports.
     * Prepare and forward to customers timely and accurate invoices for services performed
     * Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable and receivable accounting files.
     * Monitor accounts receivable and communicate with customers to collect unpaid account balances when required
     * Enter and maintain timely processing of information in Company business systems
     * Issue quotations from standard price lists
     * Document customer inquiries related to questionable data, late reports, errors in reports and invoices, etc. in the customer case log and close the case once the QC investigation is complete.
     * Prepare and maintain complete and accurate customer files for services performed to facilitate inquiries, support customer invoicing and vendor payables, and to ensure compliance with both internal/external audit requirements

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