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The DoubleTree by Hilton is now recruiting for a Night Auditor. Position will require 6 nights on shift and 3 nights off. Candidate must be available 7 nights a week.
Hours will be 11pm-7:30am.
This opportunity will give you great experience as well as an opportunity for growth and movement within the Hotel Industry.
Reporting to the Front Office Manager, main duties will include, but are not limited to:
-Verify, record and balance daily transactions and post figures to accounting systems.
-Count and verifty totals of front desk cash floats.
-Print all required reports for next day.
-Reconcile and balance revenues generated as per the night audit reports.
-Perform end of day, month and year-end procedures as per hotel requirements.
-Check evening guests in and out as required, handle all customer inquiries and complaints as the front desk associate over night.
Minimum Requirements:
-Grade 12
-Basic Accounting skills and knowledge
-Trustworthy and reliable
-Bondable
-Excellent verbal communication ability
-Strong problem solving skills with ability to think quickly
Essential Skills
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Finding information
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Work with minimal supervision
- Customer service oriented
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Spreadsheet software
- Multi-line switchboard
- Computerized reservation system