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Reporting to the Supervisor of Client Services and Customer Care, the Administrative Clerk will provide customer service and administrative services for the Seniors Care Home Division (SCHD).
Nature & Scope
Interacts with customers; gives information in response to inquires about accounts, products, and services
Resolves customer complaints, special orders, or refunds
Addresses customer inquiries regarding product or service and operation or maintenance
Receives and processes orders, provides information concerning pricing, changes in service
Receive and process resident service request orders
Troubleshoot and schedule repairs for technical service issues
Act as liaison between the cable company and residents for resetting/authorizing of digital equipment
Provide assistance in setting up new homes, resident information, audits and penetration reporting
Perform general administrative duties including printing, sorting, filing, photocopying, and data entry
Education and Experience Required
Minimum 1 year customer service experience
Minimum 1 year, preferably 2-3 years data entry and office experience
Basic knowledge of Microsoft Office applications
1 - 2 years call center experience
Effective organizational skills and time management
Strong interpersonal and telephone skills
Additional Assets
Ability to work independently and as part of a team
Ability to focus for long periods of time, with strong attention to detail
Flexibility in hours, as there may be periods that require a later start and end time
Compensation
Group Benefits plan
Eligibility to participate in Group RRSP plan
Corporate Bonus plan
Hospitality Network Canada is an equal opportunity employer.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Work Setting
- Private sector
- Corporation
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Business Equipment and Computer Applications
- Windows
- MS Access
- MS Excel
- MS PowerPoint
- MS Word
- Electronic Mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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