Job Order Detail

Description

About the Company
Hillberg & Berk is a leader in the Canadian jewellery market, creating attainable, unique and luxurious products. In addition to designing and selling jewellery, Hillberg & Berk is driven by a commitment to empower women through charitable causes and organizations.

Position Summary
As a Live Chat Sparkle Specialist, you will be responsible for upholding our mission and creating an environment that is committed to exceeding client's expectations during their on-line interaction with the Hillberg & Berk website.

Position Goals
-Be the driving force behind the Hillberg & Berk message of empowering women
-Ensure the highest level of client service in all interactions with customers
-Actively engage with customers who are using the Hillberg & Berk website
-Answer customer inquiries efficiently and pleasantly while providing a personal and warm customer experience
-Make suggestions and offer your professional opinion on pieces that would suit the customer based on information you gather during your chat.

Skills and Qualifications
-Minimum of two years of retail experience
-Ability to train in-store for a minimum of two weeks.
-Ability to eventually work from home
-Needs access to a personal computer and smart phone
-Excellent oral, written and presentation communication skills with the ability to communicate clear expectations
-Adept in using technology
-High-energy self-starter driven by a sense of urgency and a passion to serve and see others grow and succeed
-Fluent oral and written communication skills in English required

Hours
30-35 hours per week. Scheduled on a 7 day week and must be willing to work days, evenings and weekends

Salary and Benefits
A competitive salary along with a comprehensive benefit package, including incentives will be discussed with the successful candidate.

TO VIEW THE FULL JOB DESCRIPTION PLEASE VISIT WWW.HILLBERGANDBERK.COM/CAREERS