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To provide leadership and supervisory support to all areas of the store to assist management in maximizing sales. Delivers on daily financial/non financial goals. Demonstrates a high degree of customer awareness and engagement while accurately and expediently assisting customers. Will provide administrative support to the management team. Provides guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. This associate will also have keyholder responsibilities (open and closing the store) and will perform Manager on Duty shifts.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Additional Skills
- Hire and train or arrange for training of staff
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 11 - 15 people
Work Conditions and Physical Capabilities
- Fast-paced environment
- Combination of sitting, standing, walking
- Walking
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