This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
Job Duties:
* Maintains an inventory of vacancies, reservations and room assignments.
* Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
* Knows room locations, types of rooms available, and room rates.
* Registers arriving guests and assigns rooms.
* Coordinates guest room maintenance work with the maintenance division.
* Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
* Knows daily activities and meetings taking place in the hotel.
* Reports any unusual occurrences or requests to the manager or assistant manager.
* Manages and resolves all guest complaints in a professional and courteous manner.
* Processes guest check-outs and handles monetary transactions.
* Maintains customer privacy.
* Maintains a high level of professional appearance and demeanor.
* Performs other duties as assigned.
Qualifications:
* High school diploma or equivalent is preferred.
* Previous hotel-related experience preferred.
* Ability to communicate with public, hotel staff, and management in a professional manner.
* Knowledge of surrounding areas and local events.
* Ability to understand and adhere to proper credit and cash handling policies and procedures. Able to properly secure guest information.
* Ability to learn safety, emergency, and accident prevention policies and procedures.
* Skilled in the use of front office equipment.
* Knowledge of proper telephone etiquette.
* Ability to work a flexible schedule, including evenings, weekends and holidays.
This is a part time position. The successful candidate will work approximately 16-24 hours per week. Perks include a benefit package through Great West Life, as well as Best Western hotel discounts and promotions.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Word processing software
- Multi-line switchboard
- General office equipment
- Basic computer skills (will train)
|
© 2024 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map |
Email a Friend
Print This Job%20Front Desk Agent)
