This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
Job Summary:
Respond to telephone calls, emails and internal requests for technical support.
Responsibilities and Duties:
Must be familiar with systems and procedures for handling customer inquiries and concerns and resolve them in a prompt, friendly, courteous, and professional manner, advising the Manager of Operations of serious incidents.
Troubleshoot and resolve technical issues on Mac, Windows, Vista, 7 and 8 based environments.
Document, track and monitor customer issues, updating databases and providing follow-up to ensure customer satisfaction.
Install, configure and test hardware/software in internal and external environments. Experience with Linux is preferred but not required.
Please note that this position requires the successful candidate to regularly work outside of standard business hours; this will include some statutory holidays. Bus service will not always be available.
Experience and Education:
Minimum of two (2) years of contact centre or customer service experience, preferably in a technical environment
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
|
© 2024 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map |
Email a Friend
Print This Job%20Support Analyst)
