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We are looking for a reliable individual to fill Night Auditor position at busy hotel. Excellent customer service is extremely important. Experience preferred but will train the right candidate.Must have reliable transportation. Must be bondable.
DUTIES: All customer service relations, clerical duties, handling switchboard. Ensure guest satisfaction.We have an excellent benefit package offered to all employees after probation period is completed.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Motel
- Hospitality industry
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Computerized reservation system
- General office equipment
- Basic computer skills (will train)