Job Order Detail

Description

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Knowledge of SIGA's guiding principles, structure, and First Nations culture.
Working knowledge of MS Word, Excel, and Outlook, with the ability to learn additional programs as required.
Knowledge of the gaming, hospitality, customer service (or related) industry.
Knowledge of the rules of live table games dealt in SIGA's casinos

Irregular hours including evenings, nights, weekends and holidays
Could be exposed to tobacco smoke and high noise levels
Periodic travel
Strict dress code
Freedom of movement
Keyboarding/Coordination of fine motor control (2hrs at a time)
Sitting (2hrs at a time)

Main Duties
Reporting to the Senior Operations Manager, this position optimizes net income through customer service excellence, provides guests with exciting entertainment, and builds strong relationships internally and externally (Miyo-wichetowin), by providing overall management and oversight of the Live Games Department. Responsibilities include: Leading, planning and analyzing Live Games operations, with strong emphasis on maximizing revenue, and maintaining high service standards. Providing effective management of Live Games staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Administering the Live Games department budget, including forecasting budget needs, creating proposals relating to projects, monitoring, tracking and reporting on expenditures. Handling escalated customer relations issues. Modeling SIGAs values, and presenting a positive image of SIGA in the community. Participating in development and implementation of SIGA-wide gaming strategies. Serving shifts as the Manager on Duty on a rotational schedule. Participating in other projects and activities as required, to maximize revenue and deliver an exceptional guest experience