Job Order Detail

Description

Work with District Manager and store team to ensure compliance with customer service standards, Operating policies and procedures, and Applicable provincial and federal legislation, Operating efficiencies, Revenue goals, Profitability, and Customer satisfaction.

Communications are to be professional, timely, thorough and proactive whenever possible and delivered with consistency to all store team.
Ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
Formally recognize strong performers within the assigned region.
Manage store team in compliance with operational, legislative and Human Resources operating policies and procedures.
Ensure the store team performs their job to Company standards and are held accountable for non-compliance.
Know our customer by interacting with the customer on the sales floor and observing shopping behaviors, and associate/customer experience.
Understand and administer operational and HR policies and procedures and ensure compliance with them, consistently between all store team members.
Have a good understanding of our business, our competitors and how we can leverage our current assets in the surrounding market to ensure long term success.
Set high expectations for excellent customer service and hold the store team members accountable to the measurable results.
Ensure stores are closing to open and that throughout the day, clear and defined associate floor plans and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture.

Knowledge, Competencies & Skills:
3-5 years experience supervising and/or leading people, working in a retail environment (Food Retail experience is an asset)and servicing and resolving customer concerns
Must be able to unload deliveries (50 lbs.)