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What does a Client Care Associate look like at Western?
Reporting to the Branch Manager, our Client Care Associates are part of our network of retail branches across western Canada. All our employees have a direct influence on our brand in the communities they serve, through the excellent service and support they provide.
Your success stems from the support you provide to your colleagues through your efficient handling of internal and external enquiries. You have the opportunity to be part of a collaborative and motivated team who all contribute to the achievement of business goals and targets.
-Greet all clients and direct them to the appropriate colleague
-Accept client payments and reconcile billing statements and payments
-Ensure accurate entry of all client information and invoicing
-Provide assistance to the Insurance Advisors and Account Executives as required
-Continue self-development through industry and community involvement, training and other courses
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