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The key for this position to establish relationships with our clients and manage accounts efficiently. As the account representative, this position requires to provide support services to various accounts. These services are in sales orders, invoicing, and collections.
Key Objectives:
Establish and maintain relationship with our customers-10
Efficiency and accuracy in all aspect of support services-10
Teamwork with solution providers-10
Job duties and responsibilities
Answer incoming calls, emails, or fax request sent from sales representatives or customers to process sales orders.
Able to fill and complete an invoice in a timely manner.
Follow up with various stakeholders upon collection on assigned accounts. Must stay professional while able to meet deadlines on collections.
First contact resolution for all inquiries sent by customers and sales representatives.
Comply and enhance account service policies and procedures.
Consistent initiative and proactive measures in all areas of business such as; using Bamboo HR, Microsoft exchange schedule, and identifying problems on accounts.
Work Qualifications:
2 - 3 years of support services or account management experience.
Ability to work collaboratively as a key member a team and independently with minimum supervision.
Client relationship focused.
Excellent interpersonal, communication and customer service skills.
Strong organization skills and the ability to prioritize under pressure of competing deadlines.
Must have strong computer skills and be proficient with the Microsoft Office Package.
Education qualifications:
Must have high school diploma.
Business certificate, diploma, or degree is considered as an asset.
Key Competencies and skills:
Excellent customer service and communication skills
Ability to solve problems
Working under pressure
Ability to work independently or as part of a team
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Type of Customers
- Wholesalers
- Retailers
- Industrial establishments
- Consumers
- Commercial establishments
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Advertise sales
- Prepare catalogues of items
- Customer service oriented
- Promote sales to existing clients
- Prepare or oversee preparation of sales or other contracts
- Represent companies that export and import products or services to and from foreign countries
- Conduct sales transactions
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Identify and solicit potential clients
- Consult with clients after sale or signed contracts
- Review and adapt information regarding product innovations, competitors and market conditions
- Provide clients presentations of the benefits and uses of goods or services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
Business Equipment and Computer Applications
- Word processing software
- General office equipment
- Electronic mail
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