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Service Desk Analyst (Grad Student)

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Job Order #: 5472197

NOC: 2171
Employer Name:
Saskatchewan Liquor and Gaming Authority
Posted Date:
09-Oct-2015
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Temporary:F-T
Apply By:
22-Oct-2015
How to Apply?:
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Employer Name:
Saskatchewan Liquor and Gaming Authority
Contact Email:
humanresources@slga.gov.sk.ca
Employer Website:
www.slga.gov.sk.ca


Description

Saskatchewan Liquor and Gaming Authority is seeking a temporary Service Desk Analyst under the University Graduate Development Program from January to December 2016. The University Graduate Program provides recent graduates with valuable work experience to assist them in finding permanent full-time employment outside the organization following their work term. The Service Desk Analyst provides quality support with a high degree of customer service, technical expertise, operational processing support and timeliness. The position acts as a single point of contact for clients to obtain help with technical, application and business related problems. The Service Desk Analyst clarifies and records the details of incoming problem calls, provides resolution when applicable and escalates complex problems to the next level. The position also monitors the progress of problem calls and ensures the resolution of all calls.
On a weekly rotational basis, the Service Desk Analyst facilitates province wide equipment scheduling including preventative maintenance, equipment lifecycle planning, and desktop installations. This position is responsible for a structured equipment deployment and maintenance process that includes: ordering, receiving, configuring, deployment, installation and disposal of computer equipment. Furthermore, the Service Desk Analyst administers the procurement process from a technical perspective and will be the primary contact for vendors.
Please see vacancy on our website for more information on qualifications.

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