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We are looking for a representative with superior customer service, strong work ethic and a team player. Duties will include:
- Answering telephones
- Making reservations
- Cash handling and accuracy.
- Stellar customer service
- Ability to work independently
You must have strong organizational skills, time management and attention to details. The ability to multi-task and to work independently is an essential as well following policies and
procedures. The applicant "must" be available for various shifts - days, evenings and weekends.
Experience in customer service, cash handling and computers is an asset.
This position is part time to start. Initial
training will be basically full time.
**Full time paid training**
Requirements:
-Must be a Saskatoon Resident
-Must work well on own
-Some accounting skills
-Grade 12 education
-Good P/R skills
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Public transportation is available
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- Basic computer skills (will train)
- Five Star
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